Frequently Asked Questions

1. General Questions

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2. Payment Questions

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3. Shipping Questions

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4. Contact & Returns

1. General Questions

Is Revibe Zen available in physical stores?

Revibe Zen products are exclusively available online at:
https://revibezen.com/
This ensures that you always receive fresh products of the highest quality, directly from the manufacturer.

What does the 30-day trial mean?

You can try the Revibe Zen body oil for 30 days — completely risk-free.
Not satisfied? Just contact us at: 📧 customer@revibezen.com

 

30-Day Trial Conditions:

  • The return must be initiated within 30 days of receiving the product
  • Products must be unused and in perfect condition
  • No returns accepted for opened, used, or worn products (for hygiene reasons)

2. Questions About Payment

What payment methods are accepted?

  • Credit card (Visa, MasterCard, American Express)
  • PayPal
  • Klarna
  • Instant bank transfer (Sofort)
  • Apple Pay
  • Google Pay

Can I modify or cancel my order?

Yes — you can modify or cancel your order within 24 hours of purchase.
Please contact us as soon as possible at: 📧 customer@revibezen.com
After this period, we can no longer guarantee the cancellation, as the order may already be in process or shipped.

3. Questions About Shipping

What are the shipping fees?

  • Free shipping for orders over $40 (or the equivalent in your local currency)
  • For orders under $40, shipping fees vary by country and are shown at checkout

What are the delivery times?

  • 5 to 10 business days
    You will automatically receive a shipping confirmation email with a tracking link as soon as your order has been sent.

What if I entered the wrong shipping address?

Please contact us immediately if you notice an error.
If the order hasn’t been shipped yet, we will update the address.
If it is already in transit, additional fees may apply for reshipping.

My package is lost — what should I do?

If your package seems lost, contact us quickly at:
📧 customer@revibezen.com

We will investigate as soon as possible and help you find a solution.

4. Contact & Returns

How do I return or exchange a product?

If you wish to return or exchange a product, please contact us within 30 days of receiving your order at:
📧 customer@revibezen.com

 

Returns or exchanges are accepted in the following cases:

  • Manufacturing defects
  • Damage during shipping

How can I contact Revibe Zen?

Our customer service is here for you — always.
For any questions, feel free to write to us at:
📧 customer@revibezen.com